Helping Teams Trust Their Own Expertise Again (With AI)

One of the more surprising parts of my job? Helping people reclaim confidence in what they already know. Because when AI tools flood into the workplace, it’s easy for teams to feel unsure. Suddenly, the chatbot sounds slicker than they do. The spreadsheet fills itself in. The summary is instant, and you didn’t even write it.

The result? People start second-guessing themselves. They defer to the machine. They forget they’re the experts.

But here’s the thing: AI doesn’t know your clients. It doesn’t understand the nuance of that one tricky partnership. It has no context for why your team always does this before that, even if it’s not in the manual. In short - it needs you.

A big part of my work as a consultant is helping teams learn how to work with AI without giving up the judgment, experience, and pattern-recognition that makes them excellent in the first place.

Because when AI is used well, it can:

• Speed up the tedious parts of expert work - not replace the expert

• Help teams explain what they do better - not second-guess it

• Surface useful outputs because a human asked the right question
  

So much of this comes down to reframing: from “Can the AI do it better than me?” to “How can this tool help me do it faster, deeper, or more confidently?”

The best outcomes don’t come from replacing humans with AI. They come from teams who remember why they’re valuable - and use AI to help amplify that.